Refund policy
Last Updated: June 16, 2026
At Ritual One, customer satisfaction is important to us.
Returns
You may request a return within 14 days of receiving your order.
Items must:
- Be unworn and unused.
- Be in original condition.
- Include original tags and packaging.
- Show no signs of wear, washing, or damage.
Non-Returnable Items
The following cannot be returned:
- Sale items
- Gift cards
- Personalized or custom products
- Products marked as Final Sale
Exchanges
If you would like a different size, please contact us at:
Refunds
Once your return is received and inspected, we will notify you regarding approval.
Approved refunds will be issued to the original payment method within 5–10 business days.
Damaged or Incorrect Orders
If your item arrives damaged or incorrect, contact us immediately at:
Please include your order number and photos of the item.